Automate Internal Support With Customized Slack Answers

Dennis Pilarinos

May 1, 2025

Many teams use Unblocked to power internal support channels in Slack. Instead of waiting on a teammate to reply—or digging through docs and old threads—teammates can ask a question and get a fast, reliable answer, instantly.

This is especially useful in channels like #help-backend, #onboarding, or #ask-devrel, where repeat questions pop up all the time. Unblocked helps reduce interruptions, keep engineers in flow, and lighten the load on subject-matter experts.

Now, we’ve made Unblocked even more flexible with per-channel configuration. You can adjust how answers are generated and when they appear, tailored to the needs of each channel.

Here’s what you can customize:

Data sources: Choose which tools Unblocked pulls from (e.g., GitHub, Notion, Confluence)
Answer style: Set the tone, length, and research depth‍
Response timing: Control when and how often Unblocked should auto-reply

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To adjust settings, just use the /unblocked-settings shortcut in any channel where Unblocked is active.

Need to add Unblocked to a new channel? Use /invite @Unblocked.

By configuring Unblocked based on the audience, topic, or the type of work happening in each channel, you can empower everyone to answer their own questions.

It’s a simple way to scale internal support while reducing distractions for your team.